Terms & Condition

Welcome to Shippingwala LLP. These Terms & Conditions govern your access to and use of the Shippingwala website, services, and logistics solutions available through https://shippingwala.in.

By accessing our website, requesting a quotation, booking a shipment, using our tracking services, or otherwise using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Shippingwala

Shippingwala LLP provides logistics and transportation-related services, which may include air freight, ocean freight, road transportation, customs-related services, shipment coordination, insurance assistance, and related logistics solutions.

The availability of any particular service may depend on the destination, origin, cargo type, applicable regulations, carrier availability, and other operational factors.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities
• Provide false, misleading, or inaccurate information
• Attempt to gain unauthorized access to our website or systems
• Interfere with the security or operation of the website
• Upload or transmit malicious software or harmful material
• Misuse shipment tracking or quotation facilities
• Use our website in a manner that could damage our business or reputation

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Quotations and Pricing

Any quotation provided by Shippingwala is based on the information supplied by the customer and the conditions applicable at the time of quotation.

Quoted prices may be subject to change due to factors including:

• Changes in freight or carrier charges
• Fuel surcharges
• Customs duties or taxes
• Port or terminal charges
• Warehousing or storage charges
• Changes in shipment weight or dimensions
• Changes in pickup or delivery requirements
• Currency fluctuations
• Regulatory or government charges
• Additional services requested by the customer

A quotation does not constitute a guarantee of a fixed final price unless expressly confirmed in writing by Shippingwala.

4. Customer Responsibilities

Customers are responsible for providing complete and accurate information relating to their shipment.

This may include:

• Correct sender and recipient details
• Accurate pickup and delivery addresses
• Correct cargo description
• Accurate weight and dimensions
• Proper invoices and supporting documents
• Customs and regulatory documentation
• Information concerning restricted or hazardous goods

The customer is responsible for ensuring that the shipment complies with all applicable laws, regulations, carrier requirements, and destination-country requirements.

5. Prohibited and Restricted Goods

Customers must not tender goods that are prohibited by applicable law or by the relevant carrier, shipping line, airline, transport operator, customs authority, or other service provider.

Restricted goods may require prior approval, special documentation, packaging, handling, or additional charges.

The customer must disclose the true nature and characteristics of the cargo before shipment.

Shippingwala may refuse, hold, return, or otherwise handle a shipment where we reasonably believe that the shipment contains prohibited or improperly declared goods.

6. Shipment Documentation

Customers must provide all documents reasonably required for transportation, customs clearance, insurance, or other logistics services.

Shippingwala is not responsible for delays, penalties, additional charges, or shipment disruption resulting from incomplete, inaccurate, late, or incorrect documentation supplied by the customer.

7. Delivery and Transit Times

Any estimated pickup, transit, or delivery time provided by Shippingwala is an estimate unless expressly guaranteed in writing.

Delivery times may be affected by:

• Weather conditions
• Carrier schedules
• Customs inspections
• Port congestion
• Airport or terminal delays
• Traffic or transportation disruptions
• Government restrictions
• Documentation issues
• Security procedures
• Force majeure events
• Other circumstances outside our reasonable control

Accordingly, estimated delivery dates should not be treated as guaranteed delivery dates unless specifically agreed otherwise.

8. Shipment Tracking

Where tracking facilities are available, customers may use the tracking information provided by Shippingwala or its logistics partners.

Tracking information may be supplied by third-party carriers or logistics systems and may not always update immediately.

Shippingwala does not guarantee that tracking information will always be complete, current, or available without interruption.

9. Customs and Regulatory Requirements

International shipments may be subject to customs clearance, duties, taxes, inspections, permits, licenses, and other regulatory requirements.

Customers are responsible for providing accurate information and documentation required for customs and regulatory procedures.

Any customs duties, taxes, penalties, storage charges, inspection charges, or other government or third-party charges applicable to a shipment may be payable by the customer or the party designated as responsible for such charges.

10. Insurance

Where insurance or cargo protection is requested or made available, the applicable insurance terms, conditions, exclusions, limits, and claim procedures will apply.

Shippingwala does not guarantee that every shipment is automatically insured.

Customers should confirm the applicable insurance or coverage arrangements before shipment.

11. Loss, Damage, or Delay

Shippingwala will take reasonable steps to coordinate and facilitate the transportation of shipments.

However, shipments may be handled by third-party carriers, shipping lines, airlines, transport operators, warehouses, customs agents, and other logistics providers.

Claims relating to loss, damage, shortage, or delay may therefore be subject to the applicable carrier’s terms, conditions, liability limitations, and claim procedures.

Customers should notify Shippingwala promptly after becoming aware of any loss, damage, shortage, or other shipment issue and provide all supporting documentation reasonably required to investigate the matter.

12. Third-Party Service Providers

To provide logistics services, Shippingwala may work with third-party service providers, including:

Airlines
Shipping lines
Road transport operators
Freight carriers
Customs brokers and agents
Warehouses
Port and terminal operators
Insurance providers
Technology and tracking providers
Other logistics partners

The services of such third parties may be subject to their own terms and conditions.

13. Payments

Customers are responsible for paying all agreed service charges and applicable additional costs within the specified payment period.

Additional charges may arise where shipment details, service requirements, customs requirements, or transportation conditions differ from the information originally provided.

Failure to make required payments may result in suspension of services, shipment holds, storage charges, or other applicable actions, subject to applicable law and contractual arrangements.

14. Intellectual Property

All content available on the Shippingwala website, including text, graphics, logos, images, design elements, trademarks, and other materials, is owned by or licensed to Shippingwala LLP unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.

15. Website Availability

We aim to keep our website available and functional; however, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify website features for maintenance, updates, security, technical issues, or other operational reasons.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Shippingwala shall not be responsible for indirect, incidental, consequential, or special losses arising from the use of our website or services, including losses resulting from delays, business interruption, loss of profits, or loss of opportunities.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Any liability relating to transportation or shipment services may also be subject to the applicable contract, carrier terms, statutory provisions, conventions, or other applicable limitations.

17. Force Majeure

Shippingwala shall not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, war, terrorism, strikes, riots, epidemics, pandemics, government restrictions, customs actions, port closures, transportation disruptions, technical failures, or other events beyond our reasonable control.

18. Privacy

Your use of our website and services may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how Shippingwala collects, uses, stores, and protects personal information.

19. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience only. Shippingwala does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.

20. Changes to These Terms

Shippingwala LLP may update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated Terms are published on this website, unless otherwise stated.

You should review this page periodically for the latest version.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or the services provided by Shippingwala shall be subject to the jurisdiction of the competent courts as applicable to Shippingwala LLP’s registered office, unless otherwise required by applicable law or agreed in writing.

22. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Shippingwala LLP

Phone: +91 9811465113
Email: ship@shippingwala.in
Website: https://shippingwala.in

For service-related queries, quotations, shipment information, or other assistance, please contact our team using the above details.

23. Acceptance

By using the Shippingwala website or requesting and using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, you should discontinue use of our website and services.