Privacy Policy
Shippingwala LLP respects your privacy and is committed to protecting the personal information you provide when using our website, services, and online facilities.
This Privacy Policy explains how Shippingwala LLP collects, uses, stores, protects, and shares information obtained through https://shippingwala.in and through our shipping, logistics, transportation, quotation, tracking, and customer-support services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you:
Request a shipping or logistics quotation
Contact us through our website
Request information about our services
Track a shipment
Create or manage a customer account, where applicable
Communicate with our customer support team
Submit business or shipment-related information
The information we may collect can include:
Full name
Company or business name
Email address
Phone number
Billing and communication address
Pickup and delivery addresses
Shipment details
Package weight, dimensions, and quantity
Tracking or shipment reference numbers
Information required for customs or transportation purposes
Any other information you voluntarily provide to us
Please do not provide sensitive personal information unless it is necessary for the requested service.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Referring website
Website interaction information
Other technical information required for website security and operation
This information may be used to maintain website functionality, improve our services, identify technical issues, and help protect our website against fraudulent or unauthorized activity.
3. How We Use Your Information
Shippingwala may use collected information for legitimate business and service-related purposes, including:
Processing quotation and shipping requests
Providing transportation and logistics services
Arranging pickup and delivery
Providing shipment tracking information
Communicating with customers regarding their shipments
Responding to enquiries and customer-support requests
Processing documentation related to shipments
Supporting customs and regulatory requirements
Improving our website and services
Maintaining website security
Preventing fraud, misuse, or unauthorized activity
Sending service-related communications
Complying with applicable legal and regulatory obligations
We will use personal information only for purposes that are reasonably connected with the services we provide or as otherwise permitted by applicable law.
4. Shipping and Logistics Information
To provide our logistics services, we may need to process information relating to shipments, consignments, senders, recipients, pickup locations, delivery locations, cargo details, and transportation requirements.
Such information may be shared with relevant logistics partners, carriers, transport operators, customs service providers, warehouses, agents, or other service providers where necessary to arrange and complete the requested shipment.
5. Sharing of Information
We do not sell or rent your personal information for monetary gain.
We may share information with trusted third parties where reasonably necessary to provide our services, including:
Shipping and transportation partners
Courier and logistics providers
Freight carriers
Customs and clearance agents
Warehousing and handling providers
Technology and hosting service providers
Payment service providers, where applicable
Professional advisers
Government, regulatory, or law-enforcement authorities when legally required
Third parties receiving information from us may only use it for the relevant business, operational, legal, or service-related purpose.
6. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment service providers.
Shippingwala may receive limited transaction information necessary to confirm and manage a payment. Complete card, banking, or other sensitive payment credentials may be processed directly by the applicable payment provider and may be subject to that provider’s own privacy policy and terms.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security, and enhance the user experience.
Cookies may help us:
Remember user preferences
Understand website traffic
Improve website performance
Analyze how visitors use our website
Support website security and functionality
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted to or through our website.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Complete business transactions
Maintain appropriate business and shipping records
Meet legal, tax, accounting, regulatory, or contractual requirements
Resolve disputes
Enforce agreements
Protect our legal rights
When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
10. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
Shippingwala is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Your Privacy Rights
Depending on applicable law, you may have certain rights concerning your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permitted
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing is based on consent
Request information about how your personal data is processed
To exercise any applicable privacy rights, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests.
12. Children’s Privacy
Our website and services are intended for businesses, customers, and other users who are legally capable of using our services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
13. International Data Transfers
Depending on the nature of our logistics and technology services, personal or shipment-related information may be processed by service providers or business partners located in different jurisdictions.
Where information is transferred across borders, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable data-protection and privacy requirements.
14. Changes to This Privacy Policy
Shippingwala may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage users to review this page periodically to remain informed about how their information is handled.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns regarding the handling of your personal information, please contact us:
Shippingwala LLP
Website: https://shippingwala.in
Email: ship@shippingwala.in
Phone: +91 9811465113
We will make reasonable efforts to respond to privacy-related enquiries within the time period required by applicable law.
16. Acceptance of This Policy
By using the Shippingwala website and submitting information through our online forms or services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of information as described herein, subject to applicable law.